Technology 02
App and cloud management for scheduling, dispatch, OTA updates, and reporting — so facility teams run fleets, not individual machines.
Capabilities
Feature matrix
The same platform runs cleaning robots, outdoor sweepers and AMRs, but each family uses it differently. This table shows the functions facility and logistics teams use day to day.
| Function | Indoor cleaning robots | Outdoor sweepers | AMRs |
|---|---|---|---|
| Scheduling | Zones by time window and shift; quiet modes for occupied hours | Route schedules with automatic recharge and refill | Recurring delivery tasks, call buttons, MES triggers |
| Dispatch | Multi-robot zone sharing | Remote task start and monitoring | Multi-robot dispatch with traffic control; VDA5050 on AMR-0600 |
| Map editing | No-go zones, virtual walls, edge passes | Route and kerb settings | Stations, pick-up and drop-off points, one-way aisles |
| Reporting | Coverage maps, completion rate, water and power use | Remote monitoring of task status | Task statistics per robot and route |
| Support | Fault alerts and remote diagnostics | Fault alerts and remote monitoring | Fault alerts and remote management |
| Updates | OTA firmware and features | OTA updates (ACR-1380) | Firmware updates via platform |
Availability varies by model and region. Confirm the feature list for your models in the quotation.
Onboarding
The platform is set up during commissioning, so the facility team takes over a fleet that is already scheduled and reporting.
We create the organisation, sites and user roles: operators, supervisors, and distributor or service partners.
Each robot is bound to its site and map; maps and zones from commissioning are uploaded.
Cleaning zones or delivery tasks are scheduled by shift, time window and day of the week.
Fault alerts are routed to the right person, with escalation paths to your distributor or service partner.
Weekly and monthly reports are agreed with the facility team, so the data matches their service-level reviews.
What teams use it for
The point of a fleet platform is to manage outcomes, not machines. These are the questions it answers most often.
Coverage maps and completion rates per zone show that the contracted area was cleaned.
Supervisors compare sites on the same metrics and see which robots need attention.
Remote diagnostics and OTA updates fix many issues without a technician on site.
Supervisors check task progress and faults remotely instead of walking the site at night.
Partners get access to their customers' fleets to support them locally.
Runtime, area and task data feed the business case for adding robots.
Buyer checklist
Whichever supplier you choose, these questions separate a platform you can run a contract on from a remote control app.
Ask where data is stored, how long it is kept and whether you can export it when the contract ends.
Check that every robot you plan to buy appears in one platform, not one app per model.
Role-based access matters once supervisors, cleaning contractors and distributors share a fleet.
Find out what the robot does if the network drops mid-task, and whether schedules keep running.
OTA updates save site visits, but you should be able to see release notes and schedule updates out of hours.
A useful report shows area covered against area planned, per zone, not just robot runtime.
FAQ
Platform access is set up during commissioning. Subscription terms, if any, depend on model, region and support level and are stated in the quotation.
On-premises deployment is available for the AMR-0600. For other models, tell us your IT requirements and we will confirm the options.
Yes, on supported models. The ACR-0520P and ACR-1380, for example, receive OTA updates, and the platform offers remote diagnostics.
Outdoor sweepers such as the ACR-1380 connect over 4G, so they do not depend on site Wi-Fi along their routes.
Yes, if you grant access. Role-based access lets distributors and service partners view and support the fleets they look after.
The AMR-0600 supports VDA5050 for mixed-vendor AMR fleets. For cleaning robots, tell us which reporting tools you use and we will confirm integration options.